Shipping Policy

1) Where We Deliver

We currently deliver to addresses within Pakistan only. We do not offer international shipping at this time.

Note: Some remote/extended areas may have limited service or require extra time.

2) Order Processing

• Processing time: 1–2 business days (Mon–Sat), excluding public holidays.
• Cut-off: Orders after 2:00 PM may be processed the next business day.
• You’ll receive a shipping confirmation with a tracking link via SMS/Email when dispatched.

3) Delivery Timeframes

• Standard Delivery: 3–5 business days after dispatch.
• Express (where available): 1–2 business days after dispatch.

Actual delivery may vary due to carrier workload, weather, route constraints, or peak seasons.

4) Shipping Fees

• Free Shipping: Subtotal Rs 2,500+.
• Below Rs 2,500: A shipping fee applies (shown at checkout before payment).

5) Cash on Delivery (COD)

• COD is available on eligible orders/locations.
• Carriers may call/SMS for verification before delivery.
• Please keep the exact amount ready; change may not be available.

6) Tracking Your Order

• We share a tracking link via SMS/Email once your parcel is dispatched.
• If tracking doesn’t update within 24–48 hours, contact us with your Order ID.

7) Undeliverable Addresses & Re-Delivery

• If delivery fails due to an incorrect address, no response, or refusal, the parcel may return to us.
• We can re-ship after address confirmation; additional shipping charges may apply.

8) Damaged, Missing, or Lost Parcels

• Please inspect your parcel upon receipt. For damaged/missing items, contact us within 48 hours with photos of the packaging and items.
• For lost parcels, we’ll open a carrier investigation. Resolution may include a replacement or refund per our Returns & Refunds Policy.

9) Pre-Orders & Out-of-Stock Items

• Orders containing pre-order items ship when all items are available (single shipment). For split shipments, contact support (extra fees may apply).

10) Holidays & Peak Seasons

During Eid, Independence Day, year-end sales, or unforeseen events, processing and delivery times may be extended.

11) Support

Questions about shipping? Reach us:

• Phone/WhatsApp: 0300 456 4138
• Email: info@sardardtraders.com
• Hours: Mon–Sat, 10:00 AM – 7:00 PM (PKT)